Privacy Policy – MoBT APP

1. Legal Notice

1.1. General Information

These provisions govern the use of the MoBT App service (hereinafter, the “App”) made available to users by the Xunta de Galicia.

1.2. Terms and Conditions

The Xunta de Galicia is the owner of this App and of the various elements included in it.

The content provided through this App is for informational purposes only and does not replace the official publication of provisions and acts that must be formally published in official gazettes. Although reasonable efforts will be made to ensure that the information is accurate and up to date, the Xunta de Galicia does not guarantee the absence of errors in the content of this App, nor that it is completely up to date.

The Xunta de Galicia is not responsible for any damages that may result from the unlawful or improper use of the tools and information contained in this App, except in cases resulting from the application of legal provisions to which it is subject in the strict exercise of its duties.

1.3. Liability

The Xunta de Galicia assumes no responsibility for the content or links to external pages over which it has no control. Users of this App must, in all cases, adhere to the specific terms of use for such links.

The Xunta de Galicia reserves the right to make changes and updates to the information, configuration, or presentation of this App at any time and without prior notice.

1.4. Intellectual and Industrial Property

The intellectual property rights of this App and its elements belong to the General Administration and the autonomous public sector of Galicia.

Unless expressly stated otherwise, the information available on this App is reusable, with total or partial reproduction, modification, distribution, and communication allowed for commercial and non-commercial use, under the following conditions:

  • The distortion of the content is strictly prohibited.
  • The user must cite the source of the documents being reused.

This license does not diminish or restrict the exclusive rights of the intellectual property holder, such as the App’s design and source code, trademarks, trade names, logos, or distinctive signs, in accordance with the Intellectual Property Law or any other applicable legislation.

1.5. Use of Languages

Article 13 of Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations, guarantees the exercise of linguistic rights recognized in the legal system, particularly regarding the use of Galician in relations between citizens and the public administration of Galicia. To this end, the App will provide access to its content and services in both Galician and Spanish.

1.6. Applicable Law and Jurisdiction

For any disputes or issues related to the Portal, Spanish law shall apply, and the courts and tribunals of the city of Santiago de Compostela shall have jurisdiction to resolve any conflicts arising from or related to the use of this App.

2. Privacy Policy and Protection of Personal Data

In compliance with current regulations on the protection of personal data—Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD)—we inform you of the following:

2.1. Data Controller

The data controller is the Ministry of Presidency, Justice and Sports (hereinafter, the “Ministry”), located at San Caetano s/n, 15781, Santiago de Compostela (A Coruña), website:: https://conselleriadepresidencia.xunta.gal/.

2.2. Data Protection Officer

You can contact the Data Protection Officer via the following link:: Information on Personal Data Protection.

2.3. Purposes, Legal Bases, and Data Collected

The Ministry will process data in its capacity as the controller for the purposes and legal bases detailed below:

  • For user registration requests, profile management, and service reservations on demand, the legal basis is the performance of a task carried out in the public interest under Law 10/2016, of July 19.
  • For the management of suggestions and incidents, the legal basis is also the performance of a task in the public interest under Law 10/2016 and Law 1/2015, of April 1, on quality assurance of public services and good administration.

Types of personal data collected:

  • Identification data: Name, surname, email address, phone number, and any other data provided during registration or use of the App.
  • Financial data: Bank account and/or card numbers or similar for payment of the service.
  • Geolocation data: When the App requests location permissions to offer functionalities related to personalization, analytics, or app functionality, with the user’s express consent, which may be withdrawn at any time.
  • Voluntarily provided data: Any additional information shared through forms, surveys, comments, or interactions.
  • Third-party data: If third-party services (e.g., Google Analytics, advertising services, or social networks) are integrated, additional data may be collected, always with prior notice and user consent.

Geolocation data will not be stored or used by the controller for any other purpose.

More information on data processing is available

2.4. Data Retention Period

Data will be retained as long as necessary to fulfill the purposes for which it was collected, determine responsibilities, or until the exercise of legal rights, and in any case, for the time periods established by the applicable laws on archives and documents (Law 7/2014, of September 26).

2.5. Data Sharing

Data regarding on-demand service reservations, including traveler identification data, will be shared with the transport operators responsible for providing the service.

The Ministry may also grant access to or share personal data with third-party service providers under data processing agreements, solely for service provision purposes.

2.6. Data Retention Obligations

Under Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), the Ministry, as the hosting service provider, retains essential information for identifying the origin and start time of the service for a maximum of 12 months.

This retention does not affect communication confidentiality and will only be used in criminal investigations or public security cases, made available to judges, courts, or relevant ministries.

Data sharing with law enforcement will be done under applicable data protection laws and with full respect for them.

2.7. Rights Regarding Personal Data Protection

The Data Controller adopts all necessary measures to ensure the security, integrity, and confidentiality of data, as provided by Regulation (EU) 2016/679.

Although backups are performed, the Controller is not liable for data loss or accidental deletion by users, nor does it guarantee full recovery, as data may have been modified or deleted since the last backup.

Unless otherwise stated, services provided through the App do not include data recovery from backups unless the loss is attributable to the Controller. In user-caused loss cases, a recovery fee may apply, subject to prior acceptance by the user.

2.8. Exercise of Data Protection Rights

The controller will ensure and facilitate the exercise of the following data protection rights:

  • Right of access – to know whether data is being processed and obtain information about it.
  • Right of rectification – to correct inaccurate data
  • Right of erasure (right to be forgotten) – to delete personal data under legal conditions.
  • Right to object – to object to data processing at any tim
  • Right to restriction of processing – to restrict processing under specific circumstances
  • Right to withdraw consent – where processing is based on consent, it can be withdrawn at any time without affecting prior processing

How to exercise your rights:

Users aged 14 or older may exercise these rights themselves.

More information is available at Exercise of Rights.

2.9. Further Information

Additional information about personal data processing is available at General Information on Data Protection – Xunta de Galicia.

2.10. Privacy Policy Modification

The Ministry reserves the right to amend its privacy policy at any time in compliance with applicable data protection laws. We recommend reviewing the privacy policy periodically.